LASER HAIR REMOVAL GUESTS:
Here are some things to remember before coming in to your appointment:
- Be sure to shave the morning of the treatment. On larger areas, there will be a charge between $50-$80 if showing up unshaven.
- Know the length of time you need to be out of the sun. It will be 1 month or 1 week. Please call if unsure: (604) 696-5506. If coming in after a long sunny vacation – it will be 6 weeks or 2 weeks.
- If you have stress in your life either good or bad – please do things to naturally increase your endorphins. Ex: exercise, eat a meal with lots of carbohydrates, be sure to have a good night rest, maybe some chocolate in your tummy and a big smile on your face 🙂
- If you do need to cancel or reschedule, please give us 48 hours notice during the week or 48 hours for weekends, holidays and appointments that are 2 hours or longer. More information
- If you become pregnant, be sure to call and we will cancel your appointments until baby is born.
- When coming in for an assessment please make sure there is enough growth for the Technician to see percentage of hair loss and to evaluate the hairs that are remaining.
PHOTOREJUVENATION GUESTS:
Things to remember before coming in to your appointment:
- Be sure to have had no sun exposure, no glycolics, no chemical peels, no self tanner and no Retin A for one month on the area being treated.
- If any hair in the area, be sure to shave it day of treatment.
- Any Botox or Fillers put into the area, you will need to wait 2 weeks before having your next appointment
- If you become pregnant, be sure to call and we will cancel your appointments until baby is born.
- If you do need to cancel or reschedule, please give us 48 hours notice during the week or 48 hours for weekends, holidays and appointments that are 2 hours or longer. More information
EXFOLIATION TREATMENT GUESTS:
Microdermabrasion, Dermaplaning and Hydrafacials.
Things to remember before coming in to your appointment:
- Microdermabrasion or Dermaplaning – No active acne or any active skin irritation that is causing inflammation. If so we will have to either re-schedule or treat around.
- If you do need to cancel or reschedule, please give us 48 hours notice during the week or 48 hours for weekends, holidays and appointments that are 2 hours or longer. More information
MICRONEEDLING GUESTS:
Things to remember before coming in to your appointment:
- Be sure to have had no sun exposure, no glycolics, no chemical peels, no self tanner and no Retin A for one month on the area being treated.
- Any Botox or Fillers put into the area, you will need to wait 2 weeks before having your next appointment
- We are unable to treat the area with active Acne breakouts
- Numbing may be required during treatment
- If you do need to cancel or reschedule, please give us 48 hours notice during the week or 48 hours for weekends, holidays and appointments that are 2 hours or longer. More information
Hours of Operation
We are open 7 days a week from *10-6. Closed all statutory Holidays.
*any of our guests who have 10am appointments but need to come early for pre-treatment preparation will be accommodated.
Parking
Parking on the streets is available as well in our building.
Parkades
We share 18 floors of parking with our neighbours, Fairmont Hotel Vancouver. To access the parking, turn into Fairmont Hotel Vancouver from Hornby Street, go left and follow “office tower parking” signs.
Paramount Place has secure public parking one block south at 939 Hornby Street.
Metered Parking
There are parking meters on Hornby St., Robson St. and Burrard St.
To Cancel or Reschedule an Appointment
If you do not attend your consultation or do not give us 48 hours notice (for regular length appointments or appointments scheduled on weekends or holidays) or 72 hours (for appointments two hours or longer), there will be a $100.00 fee.
Not showing up to all other regular scheduled appointments or cancelling outside of the cancellation window will result in a $25.00 fee per 15 mins of your missed appointment.
Skin Consultations are $50.00 (this fee will be applied to any purchases).
Laser Hair Removal Consultations are free.
Example: A 45 minute appointment -$75 fee. You may have up to two fees applied to your account for future services. The notice we request is 24 hours for weekdays and 48 hours for weekends, holidays and appointments that are 2 hours or longer.
No Show and Late Cancellation fee credits
All no show and cancellation fee credits expire 1 year after your last treatment date.
You can only use a Maximum of 2 No Show and Late Cancellation fee credits towards services while at Urban body Laser.
Late Arrivals
We hope you will understand that if you are more than 10-15 minutes late for your appointment there’s a probability that it will need to be rescheduled. When guests come in, we are on time for their appointments and this is why 🙂 We have chosen these guidelines to ensure that we provide the best care and experience to all of our clients.
Payments
Product and treatment costs are discussed at the time of consultation and will be reviewed prior to treatment.
The balance owing for products and services will be due at the time of treatment, or broken into a monthly payment plan.
We accept cash, Debit, Cheque, Diner’s Club, Visa, Master Card and American Express.
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Age Spot Removal
Repair and revive your skin with a proven effective, non-invasive way to remove liver spots, age spots, fine lines and wrinkles.
Acne Treatment
Get clearer, brighter acne free skin. We can painlessly destroy bacteria that causes acne and heal scar tissue.